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How fun88go Handles Your Personal Data

fun88go takes your privacy seriously — every piece of personal data you share when you open an account or make a deposit through Touch 'n Go, GrabPay, Boost…

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fun88go How fun88go Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

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Email Data Request

Send a written request to our privacy team at the address listed on the contact page. We aim to acknowledge your request within two business days and resolve it within 30 days.

Live Chat Support

Reach our support team through the live chat window on fun88go.app. Our agents can log a formal data query on your behalf and escalate it to the privacy team the same day.

Account Settings Panel

Log into your account and navigate to the Privacy section under Settings. From there you can review the data we hold, update your contact preferences, or submit a deletion request directly.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Our approach to data protection is built around minimising what we collect, securing what we store, and making it straightforward for you to understand and control your own information.

Encrypted Data Storage

All personal data stored on our servers is encrypted at rest using industry-standard protocols. Account credentials, transaction histories and contact details are kept in isolated environments not accessible to general staff.

Cookie Controls

We use functional cookies to keep your session active and analytical cookies to understand how pages are used. You can adjust your cookie preferences at any time through the banner on fun88go.app — no account required to change these settings.

Payment Data Handling

When you transact through Touch 'n Go, GrabPay, Boost atau FPX, payment credentials are processed by the respective payment provider and are not stored on fun88go servers. We retain only the transaction reference and amount.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a defined period thereafter as required by applicable law. Once the retention period expires, personal data is securely deleted or anonymised.

Access and Correction Rights

You have the right to request a copy of the personal data we hold about you, to correct inaccuracies, or to ask us to restrict processing. Submit your request through live chat or the account Settings panel and we will respond within 30 days.

Third-Party Sharing Limits

We share your data with payment processors and identity-verification partners only where it is necessary to complete a transaction or meet a legal obligation. No personal data is shared with advertisers or data brokers.

Common Questions About Your Data on fun88go

The questions below cover the data rights and account privacy topics we hear most often. If your question is not listed here, reach our privacy team through live chat on fun88go.app.

We collect your name, email address, phone number and date of birth to verify your identity. When you make a deposit, we also record the payment method used — such as Touch 'n Go or GrabPay — and the transaction reference, but not your full payment credentials.

Personal data is stored encrypted on servers with restricted access. Payment transactions routed through GrabPay, Boost atau FPX are handled by those providers under their own security standards. We conduct periodic security reviews and update our controls accordingly.

Yes. Log into your account, go to Settings, and use the Privacy section to submit a data access request. Alternatively, contact us through live chat. We aim to deliver your data summary within 30 calendar days of receiving the request.

Submit a deletion request through the Privacy section in your account Settings or contact us via live chat. We will remove your data within the period required by applicable law, except where retention is legally mandated.

We share data only with payment processors such as Touch 'n Go, FPX and GrabPay, and with identity-verification partners, strictly to complete your transactions. We do not sell or rent personal data to advertisers, data brokers or marketing agencies.

We use functional cookies to maintain your session and analytics cookies to see how pages are navigated. You can accept, reject or customise cookies through the consent banner on fun88go.app. Turning off analytics cookies does not affect your ability to log in or transact.

We retain account data for the period required under applicable Malaysian law following account closure. After that statutory period ends, your personal data is securely deleted or anonymised so it can no longer be linked back to you.

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